Terms of Service

Last updated: July 17, 2026

These Terms of Service ("Terms") govern your access to and use of the Redo Supplies website and your purchase of products from Redo Supplies ("Redo Supplies," "we," "us," or "our"). By accessing the site or placing an order, you agree to these Terms. If you do not agree, do not use the site or purchase from us.

1. Business Use Only

Redo Supplies sells packaging and warehouse supplies for business use. By purchasing, you represent that you are buying for business, commercial, or resale purposes and not as a consumer for personal, family, or household use, and that you have the authority to bind the business you represent.

2. Products and Pricing

Product descriptions, specifications, and images are provided for general reference and may vary slightly from delivered goods, particularly for dimensional tolerances, material finishes, and print colors on custom items.

Pricing is volume-based and may be provided through the site or through a custom quote. Quoted prices are valid for the period stated on the quote, or 30 days if no period is stated. We reserve the right to correct pricing errors, including on orders already placed. If we correct a price on a pending order, you may cancel the order for a full refund of any amount paid.

All prices exclude applicable taxes, duties, and shipping charges unless stated otherwise. You are responsible for all such charges.

3. Orders and Payment

An order is an offer to purchase. We may accept or decline any order at our discretion, including for availability, pricing errors, or credit concerns. Payment is due at the time of order unless we have approved payment terms for your account in writing. If your account has approved terms, invoices are due within the stated period, and past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend fulfillment on accounts with past-due balances.

4. Auto-Reorder Program

If you enroll in our auto-reorder program, you authorize us to place and charge recurring orders on your behalf based on the schedule, products, and quantities configured for your account, which may be synced to your parcel mix and usage. You are responsible for keeping your configuration and payment method current. You may pause, modify, or cancel auto-reorder at any time before an order enters production or fulfillment, either through your account or by contacting us. Orders already in production or fulfillment at the time of cancellation will be completed and charged.

5. Custom Branded Products

For custom branded products, production begins upon your approval of the final proof. You are responsible for reviewing proofs for accuracy, including spelling, colors, dimensions, and artwork placement. Approved proofs cannot be changed, and custom orders cannot be canceled once production begins.

You represent and warrant that you own or have the rights to all artwork, logos, trademarks, and content you provide, and that our production of your custom items will not infringe any third party's rights. You will indemnify us against any claims arising from content you supply. We may decline to produce content that we believe is unlawful, infringing, or objectionable.

6. Shipping and Risk of Loss

Delivery dates are estimates and are not guaranteed. Unless otherwise agreed in writing, risk of loss and title pass to you upon our delivery of the products to the carrier. Claims for carrier damage or loss should be reported to us within 7 days of delivery as described in our Return and Refund Policy.

7. Returns and Refunds

All sales are final. We do not accept returns or issue refunds except as expressly provided in our Return and Refund Policy, which is incorporated into these Terms by reference.

8. Warranty Disclaimer

Except as expressly stated in these Terms, all products are provided "as is." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that products are suitable for any specific application, load, or regulatory requirement. You are responsible for determining suitability for your use.

9. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or business interruption, arising from or related to the products, the site, or these Terms, even if advised of the possibility of such damages. Our total liability for any claim will not exceed the amount you paid for the products giving rise to the claim.

10. Site Use and Intellectual Property

All content on the site, including text, graphics, logos, images, and software, is owned by or licensed to Redo Supplies and is protected by intellectual property laws. You may not copy, reproduce, or use site content except as necessary to browse and place orders. You agree not to misuse the site, including by scraping, interfering with its operation, or attempting unauthorized access.

11. Force Majeure

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including supplier or carrier disruptions, material shortages, labor disputes, natural disasters, or government actions. Delivery timelines will be extended accordingly.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Utah, without regard to conflict of laws principles. Any dispute arising from these Terms or your purchase will be resolved exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to their jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

13. Changes to These Terms

We may update these Terms from time to time. The version posted at the time you place an order governs that order. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

14. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. These Terms, together with our Return and Refund Policy and any written quote or credit agreement, are the entire agreement between you and Redo Supplies regarding your purchase. In the event of a conflict, a signed written agreement controls over these Terms.